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Refund and Returns Policy
Shipping and Returns
This document explains how Chun Hei Limited ships women's shoes and how customers return them. Placing an order on canvasshoeshvv.com confirms acceptance of this document together with the Terms of Service.
Order Processing
Chun Hei Limited prepares orders after payment confirmation. Processing takes place on business days. Orders placed on weekends or public holidays are processed on the following business day. Chun Hei Limited may hold an order while payment details or delivery details are verified. A customer may request a change of delivery address only before the order is dispatched.
Shipping Methods and Delivery
Chun Hei Limited ships women's shoes to the destinations presented at checkout. Delivery timelines depend on the destination, the shipping method selected, and the performance of the carrier. All timelines are estimates and are not guaranteed. A carrier may require a signature at delivery. When delivery fails because of an incorrect address or because nobody is available to receive the parcel, the parcel is returned to Chun Hei Limited and an additional shipping charge applies to any reshipment.
Shipping Charges and Import Duties
Shipping charges are displayed at checkout before payment is completed. Customs duties, import taxes, and clearance fees imposed by the destination country are the responsibility of the customer. Chun Hei Limited does not reimburse these charges, and they are not refunded when an item is returned.
Order Tracking
Chun Hei Limited sends a dispatch confirmation with a tracking number to the email address provided with the order. Tracking updates depend on the carrier. A customer who observes no tracking movement contacts the carrier first and then writes to [email protected].
14-Day No-Reason Refund Policy
A customer may return eligible women's shoes within 14 days of receipt without providing a reason. The 14-day period begins on the delivery date confirmed by the carrier. A return request submitted after 14 days cannot be accepted, and the item is returned to the customer at the customer's expense.
Return Eligibility Requirements
Returned items must be unused, unworn, unaltered, and complete. Items must be returned in the original packaging with all attached tags and all accessories that arrived with the order. Shoes must be tried on indoors on a clean surface and must show no signs of outdoor wear. Items that do not meet these conditions are rejected. A customer must include the order number or another proof of purchase inside the parcel.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. Claims submitted after 7 days cannot be accepted. A claim must include photographs of the item, the packaging, and the carrier label. This 7-day claim period matches the Terms of Service. When a claim is verified, Chun Hei Limited arranges a repair, a replacement, or a refund, and Chun Hei Limited covers the return shipping cost for that verified claim.
How to Start a Return
1. Send a return request to [email protected] within 14 days of receipt and state the order number and the reason for the return.
2. Wait for the return authorization and the return instructions issued by Chun Hei Limited. Do not ship any parcel before authorization is received.
3. Pack the items securely in the original packaging.
4. Write the return authorization number on the outside of the parcel.
5. Ship the parcel with a traceable and insured carrier service.
6. Send the tracking number to [email protected].
7. Chun Hei Limited inspects the parcel after it arrives and issues the refund once the return is approved.
Return Shipping Costs
The buyer completely bears all return shipping costs. Chun Hei Limited does not provide prepaid return labels and does not reimburse postage, insurance, customs, or handling charges. The single exception is a verified claim for a damaged or defective item, for which Chun Hei Limited covers the return shipping cost.
Return Recipient and Return Address
The recipient must be Chun Hei Limited, the contact phone is +852 6122 2245, and the specific return address is Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui. A parcel sent to any other recipient or address cannot be processed. A customer must retain the proof of postage until the refund is completed.
Refund Processing and Arrival Times
Chun Hei Limited issues refunds to the original payment method after inspection and approval of the return. The refund arrival time is at least 14 days from the date the returned parcel is received by Chun Hei Limited. The refund arrival time is often longer and depends on the payment provider and the customer's bank. Original shipping charges are not refunded unless the return results from a verified damaged or defective item.
PayPal Refunds
PayPal refunds take at least 14 days to appear on the customer's PayPal account. In some regions, local laws require up to 30 days for PayPal refunds to be completed. A customer in those regions must allow up to 30 days for the PayPal refund to arrive.
Exchanges
Chun Hei Limited does not process direct exchanges. A customer who requires a different size or colour returns the eligible item for a refund and places a new order. Availability of any size or colour is not guaranteed.
Order Cancellations
A customer may cancel an order before dispatch by writing to [email protected]. After dispatch, the return process in this document applies.
Contact Information
Questions about shipping, returns, or refunds are answered at [email protected], +852 6122 2245, or Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui.