Terms of Service

Introduction

Welcome to canvasshoeshvv.com. These Terms of Service govern your use of canvasshoeshvv.com and your purchase of women's shoes from Chun Hei Limited. By using canvasshoeshvv.com or placing an order, you agree to these Terms of Service. If you do not agree, do not use canvasshoeshvv.com or purchase from Chun Hei Limited.

Eligibility and Accounts

You must be of legal age to place an order. You agree to provide accurate checkout information. You are responsible for your account credentials and all activity under your account. Chun Hei Limited may suspend or terminate your account for fraud or violation of these Terms of Service.

Orders and Products

Chun Hei Limited sells women's shoes. Product images and descriptions are shown on canvasshoeshvv.com. Colors and materials may appear differently on your device. Chun Hei Limited may limit quantities, refuse orders, and correct pricing errors. An order confirmation is not acceptance. Acceptance occurs when Chun Hei Limited dispatches the order. If an item is unavailable, Chun Hei Limited may cancel the order and issue a refund.

Pricing and Payment

All prices appear at checkout. You agree to pay all charges for your order. Payment must be completed before dispatch. Chun Hei Limited accepts the payment methods shown at checkout. You represent that you are authorized to use your selected payment method.

Shipping and Risk

Chun Hei Limited ships to the address you provide at checkout. Shipping timelines are not guaranteed. Title and risk of loss pass to you upon carrier delivery. You must inspect your order upon receipt. If the carrier reports delivery but you do not receive the order, contact Chun Hei Limited at [email protected] promptly.

Strict 14 days No-Reason Refund Policy

Chun Hei Limited offers a strict 14 days no-reason refund policy. You may request a refund for any reason within 14 days of receiving your order. To request a refund, contact Chun Hei Limited at [email protected] with your order number. You must return the women's shoes in the condition received, with original packaging and tags attached. Chun Hei Limited may deny a refund if the item is worn, altered, damaged by you, or missing components. Return shipping costs are your responsibility unless the item is damaged or defective. Refund requests made after 14 days from receipt are not accepted.

Refund Processing Time

Refund processing and arrival to your account takes at least 14 days. The 14 days begins when Chun Hei Limited approves the refund after receiving and inspecting the returned item. Refunds are issued to the original payment method. Bank and payment provider processing times are outside the control of Chun Hei Limited. You acknowledge that refund processing and arrival to your account takes at least 14 days.

PayPal Refunds

PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. You acknowledge that PayPal refunds take at least 14 days and that due to local laws, PayPal refunds in some regions may take up to 30 days. Chun Hei Limited issues PayPal refunds to the PayPal account used for the original purchase.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Chun Hei Limited at [email protected] within exactly 7 days of receipt and provide your order number, a description of the damage or defect, and clear photographs of the item and packaging. If Chun Hei Limited approves the claim, Chun Hei Limited will provide return or replacement instructions. Claims submitted after exactly 7 days of receipt will be denied. This claim period is separate from the strict 14 days no-reason refund policy.

Returns and Exchanges

All returns must be authorized by Chun Hei Limited before shipment. Unauthorized returns may be refused. Include the order number inside the return package. Chun Hei Limited is not responsible for return packages lost or damaged in transit. For exchanges, Chun Hei Limited confirms availability before processing. If the exchange item is unavailable, Chun Hei Limited processes a refund under the refund terms in these Terms of Service.

Intellectual Property

All content on canvasshoeshvv.com, text, images, logos, graphics, and software, is owned by Chun Hei Limited or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works from any content on canvasshoeshvv.com without prior written permission from Chun Hei Limited.

Prohibited Conduct

You agree not to use canvasshoeshvv.com for unlawful purposes. You agree not to interfere with canvasshoeshvv.com operation. You agree not to submit false information. You agree not to attempt unauthorized access to canvasshoeshvv.com. You agree not to use automated means to impose an unreasonable load on Chun Hei Limited infrastructure.

Limitation of Liability

To the maximum extent permitted by law, Chun Hei Limited is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of canvasshoeshvv.com or your purchase of women's shoes. Chun Hei Limited total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms of Service excludes liability that cannot be excluded under Hong Kong law.

Indemnification

You agree to indemnify and hold Chun Hei Limited harmless from claims, losses, liabilities, and expenses arising from your violation of these Terms of Service or misuse of canvasshoeshvv.com.

Governing Law

These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these Terms of Service or your use of canvasshoeshvv.com is subject to the exclusive jurisdiction of the courts of Hong Kong.

Changes to These Terms

Chun Hei Limited may revise these Terms of Service at any time. The revised version will be posted on canvasshoeshvv.com. Your continued use of canvasshoeshvv.com after posting constitutes acceptance of the revised Terms of Service. You are responsible for reviewing these Terms of Service before each purchase.

Contact Information

For questions about these Terms of Service, refunds, damaged items, or orders, contact Chun Hei Limited at [email protected]. You may also write to Room 1205, 12/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui or call +852 6122 2245.